Roam Trust eSIM
Refund Policy
This Refund Policy explains the refund process for eSIM purchases made through Roam Trust eSIM.
1. Digital products
Roam Trust eSIM provides digital eSIM products that are delivered electronically. Refund requests are handled in accordance with the refund policy stated below.
2. Refund eligibility
Refund requests may be submitted within 14 days of the transaction date. Refund requests are handled in accordance with this Refund Policy and applicable consumer protection laws.
3. Device compatibility
Customers are responsible for checking that their device supports eSIM technology and is network unlocked before purchasing.
Please verify device compatibility before placing an order.
4. Network coverage
Coverage and network performance depend on local mobile network operators. Signal strength, network speed and availability may vary according to location, network congestion, device capability and other factors outside our reasonable control.
Refund requests relating to network coverage or performance are handled in accordance with this Refund Policy and applicable consumer protection laws.
5. Contact support
If your eSIM is not working, you may contact our support team for assistance. Many activation and connectivity issues can be resolved through configuration or installation assistance.
Email: office@roamtrustesim.com
6. How to request a refund
To request a refund, contact us at office@roamtrustesim.com and provide sufficient information for us to identify your purchase and process your request.
We may request your order information and details of the problem, including screenshots or device information where necessary to investigate a technical issue.
7. Refund requests
Refund requests submitted within the applicable 14-day refund period are handled in accordance with this Refund Policy and applicable consumer protection laws.
Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law.
8. Approved refunds
If a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on the payment provider and your bank or card issuer.
9. Payment disputes
If you believe there is a problem with an order or payment, you may contact us so that we can investigate and attempt to resolve the matter.
10. Changes to this policy
We may update this Refund Policy when necessary to reflect changes to our services, suppliers, payment processes or legal requirements. The current version will be published on this website.